Florida Mortgage Solutions - Solid Rock Mortgage

SOLID ROCK MORTGAGE

HELPLINE-
(954) 432-3450

FAX -
(954) 432-3407

 

Our Commitment to You

We have decided not to remain with the Upfront Mortgage Brokers Association at this time, however, we continue to maintain the same commitment to you, our valued clientele.

We will endeavor to act in the best interests of the customer.

We will establish a price for services upfront, in writing, based on information provided by the customer. The price may be a fixed dollar amount, a percent of the loan, an hourly charge for our time, or a combination of these.

The price or prices will cover all the services provided by us. If we charge a loan processing fee, the amount will be disclosed to the customer, regardless of whether it is paid directly to us or to a third party.

On third party services, such as an appraisal, ordered by us but paid for by the customer, we will provide the invoice from the third party service provider at the customer’s request.  Alternatively, we may have the payment made directly by the customer to the third party service provider.

Any payments we receive from third parties involved in the transaction will be credited to the customer, unless such payments are included in our fee.

*If our fee is 1 point, for example, and we collect 1 point from the lender as a “ yield spread premium”, we either charges the customer 1 point and credit the customer with the yield spread premium, or charge the customer nothing and retain the yield spread premium.

We will use our best efforts to determine the loan type, features, and lender services that best meet the customer's needs, and to find the best wholesale price (rate and points) for that loan from the lenders with which we are approved.

After the terms have been locked, if requested by the customer, we will provide a copy of the applicable lender's rate sheet that discloses the wholesale price.

When directed by a customer who has met lender lock requirements, we will lock the terms (rate, points, and other major features) of the loan, and will provide a copy of the written confirmation of the rate lock as soon as it has been received from the lender. At the same time, we will guarantee all fees charged by the lender who locks the rate.

If a customer elects to float the rate/points, we will provide the customer the best wholesale price available from the lenders with which we are approved on the day the loan is finally locked.

We will maintain a web site on which our commitment to our customers is prominently displayed, along with any other information we wish to convey. If the web site displays mortgage prices, we will indicate whether the prices are retail or wholesale. If prices are retail, the markup will be shown. If prices are wholesale, a prominent note will indicate  that ourfee will be an added charge.